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Frequently Asked Questions
We’ve put together answers to the questions we get asked most often to help make your experience smoother and faster. Whether you’re exploring our products, placing an order, or looking for support, you’ll find quick, helpful information right here.
GENERAL
We offer a wide range of high-quality medical supplies, including wound care essentials, sterile powders, pen needles and more. Our catalog continues to grow, ensuring you have access to reliable, well-made products.
Yes, the products we distribute meet FDA regulatory requirements. We conduct rigorous due diligence to ensure the products are safe, reliable, and fully compliante.
The availability for each item is shown on the product detail page once logged in.
In Stock - These items are in stock at our warehouse and are available for immediate delivery.
On Demand - These items typically require a longer lead time. Please contact our sales team for more information.
To find specifications and resources about a product, visit the product detail page and look for the tab "Specifications".
ORDERING / PAYMENT
If you are setup for business to business distribution, simply fill out the Sign-Up Form by clicking on the link at the top right-hand side of the website. This will provide us with all the information required to review your profile and create an account for our website.
Yes. You’ll need to create an account and log in to place an order. This helps us process your order securely and keep track of your purchase history for easy reordering.
To create an account, click on the SIGN UP link.
For existing clients, click on the LOGIN link.
All products In Stock are sold by the case or carton to ensure proper packaging and there are no mimum order quantities required. This setup gives you the flexibility to get exactly what you need, when you need it.
For any products On Demand, MOQs will need to be met for purchase and negotiated with sales team.
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. For a faster checkout, we also support digital wallets like Apple Pay and Google Pay, as well as PayPal.
Yes, your security is our top priority. We partner with Cybersource (a Visa solution) for secure payment processing, which is fully PCI-compliant. We utilize industry-standard encryption and payment tokenization, meaning we never actually store your raw credit card details on our servers. Your payments are processed safely and directly through our certified payment providers to ensure your data is protected at all time
SHIPPING
Orders for items that are in stock are typically processed and shipped within 1–3 business days. Once your order is on its way, you’ll receive a confirmation email with tracking information so you can follow its progress.
To quickly view a shipping estimate, add the products that you are interested in to your shopping cart, then click "Estimate Tax & Shipping" on the cart page. Enter your zip code to view available shipping methods and cost.
If you have made an account on our website:
1. Log in, Go to My Orders / Order History, Click the order, Select Track Shipment
At this time, we only ship orders within the United States. This allows us to ensure fast, reliable delivery and maintain the highest standards for handling and packaging our medical supplies. While we don’t offer international purchases yet, we may explore expanding to other countries in the future.
RETURN POLICY
Return Authorization Required
All returns require prior authorization. Customers must request a Return Merchandise Authorization (RMA) before sending any product back. Return Window
Return requests must be submitted within 15 days of the invoice or delivery date.
Our systems are fully automated, once you have submitted your order, it is sent immediately to our warehouse for packing and shipping. Please email customer service at info@nessamed.com to make changes to your order. Return Window Requests must be submitted within 15 days of the invoice or delivery date.