Refund Policy

01 Returns

We accept eligible returns under the following conditions:

• A Return Merchandise Authorization (RMA) must be requested within 15 days of delivery.
• Items must be unused, unopened, in their original sealed packaging where applicable, and in the same condition as received.
• Proof of purchase (order number or receipt) is required.
• Returns must be authorized before items are shipped back to us.

Medical Supplies and Hygiene Restrictions

For safety and hygiene reasons, opened, used, or unsealed medical supplies are not eligible for standard returns.

Sterile and disposable medical products, including pen needles and other sharps, wound dressings, diabetic supplies, and incontinence supplies, cannot be returned once opened.

Other Non-Returnable Items

• Perishable goods
• Personal care items
• Final sale or clearance items
• Digital products once delivered
• Customized or personalized products

02 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds are issued to the original payment method
• Processing time may take 3–10 business days, depending on your bank or payment provider

03 Exchanges

We offer replacements or exchanges for defective, damaged, or incorrect items. Please contact us within 7 days of delivery and provide your order number, clear photos of the issue, and the product lot number if available.

Defective or damaged medical supplies may qualify for a replacement or refund even if their packaging has been opened.

04 Order Cancellations

Orders can be canceled if they have not yet shipped. Once an order is in transit, it cannot be canceled, but you may initiate a return after delivery (if applicable).

05 Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect:

1. Contact us within 7 days of delivery.
2. Provide your order number, clear photos of the issue, and the product lot number if available.
3. We will resolve eligible claims through replacement, exchange, or refund, as appropriate.

Damaged or defective items may be replaced or refunded even if they have been opened. The standard restrictions on opened medical supplies do not apply to these claims.

06 Return Shipping

For standard returns that are not due to an incorrect, damaged, or defective product:

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping service
• We are not responsible for lost return shipments

07 How to Start a Return

To request a Return Merchandise Authorization (RMA) for an eligible standard return, contact us within 15 days of delivery at:

Email:info@nessamed.com

Please include your order number, the item you wish to return, and the reason for the return.

Wait for RMA authorization and return instructions before shipping any items back. Returns sent without authorization may not be accepted.

08 Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.