CONTACT US TODAY INFO@NESSAMED.COM
01 Order Processing
- In-stock orders are processed within 1–3 business days after payment is confirmed
- Orders placed on weekends or holidays will be processed on the next business day
- Processing times may be extended during peak seasons or product restocks
02 Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on:
- Shipping destination
- Order weight/size
- Selected shipping method
Estimated delivery times
- Standard Shipping (UPS Ground): Usually 1–5 business days, depending on distance.
- Express Shipping (UPS 2nd Day Air or Next Day Air): 1–3 business days.
Delivery estimates begin once the order has shipped, not when it is placed.
03 Shipping Regions
We currently ship within the United States only. We do not offer international shipping.
- We do not ship to P.O. Boxes, military addresses, or certain restricted regions.
04 Order Tracking
Once your order ships, you will receive an email with:
- A shipping confirmation
- Carrier information
- A tracking number
Tracking updates may take up to 24–48 hours to appear.
05 Failed Deliveries & Returned Packages
If a package is returned due to:
- Incorrect or incomplete address
- Refusal of delivery
- Failure to pick up from carrier
The customer is responsible for reshipping fees. Refunds, if applicable, will exclude the original shipping cost.
06 Lost or Stolen Packages
We are not responsible for packages that are confirmed delivered but reported as lost or stolen. Please contact the carrier directly for investigation.
If you need support, you may also reach out to us.
07 Damaged Packages
If your order arrives damaged:
- Contact us within 7 days of delivery.
- Include your order number and clear photos of the damage
- We will arrange a replacement or provide a resolution
08 Contact Us
If you have questions about shipping or need help with an order, contact us at:
Email:info@nessamed.com